Europe Customer:

If you are located in Europe, we can arrange collect service for a very favorable price with TNT(FedEx) to collect the box at your workshop/home. To send your spoiler mechanism or cylinders to DH-AUTOMOTIVE please read the shipment info for the spoiler mechanism or cabrio hydraulics rams.  There is No import taxes to pay except from: Norway, Switzerland, contact us before shipment for the custom documents! If you are a Professional customer in Europe and in possession of a Valid VAT number, we will make the invoice without 21%VAT (intra invoice).

International Customer:

If you are located out of Europe, please contact us before so we can inform you about the custom documents and shipping options. Note:  DH-AUTOMOTIVE, will not accept Belgium Customs and Duties charges on packages with declared value over 80 US dollars.  You must ship "free domicile", meaning you as the sender agree to accept responsibility for all Customs duties, broker fees, and taxes.  On packages with values declared of 80 dollars, we are typically charged an Entry Prep Fee (currently about +- 24 euro)  + 21% tax (=total 57 euro) on the declared value of the package, we will take the 21% VAT (33 euro) to our charge so 24 euro will be ad on the repair cost of your parts. Oftentimes delays in customs is possible, and it can take a while for us to receive the actual customs invoice. For Customs Duties and Taxes, you must declare a value on your package of 80$ and ad our VAT/EORI nr : BE 0668 282 389 . Mention the HS code: 9801.00.1012 on the documents.

Shipment of hydraulic spoiler system:

• Remove the hydraulic lines from the top of your pump and don’t put them back for the shipment.
• Squeeze with your pump upside down to drain the rest of the oil inside the pump.
• Wrap the parts with bubble wrap, foam, or any other material that will protect your parts during shipment.
• Protect the wiring connections on the pump engine, they are fragile.
• -Place the cylinder/s in plastic bags and wrap well.
• Use plenty of space filler in the shipping box to keep the parts from shifting around.
• Prevent kinks in the hydraulic lines.

Shipment of convertible system:

-Cycle the hydraulic fluid out of the cylinder/s by manually pumping the cylinder rod a few times to eject the oil out of the cylinder/s.

Once drained, push the cylinder rod completely into the cylinder. Wrap the exposed cylinder rod with bubble wrap, foam, or any other material that will protect it from getting damaged.

-Place the cylinder/s in plastic bags.

-Wrap the parts with bubble wrap, foam, or any other material that will protect your parts during shipment.

-Please inspect your cylinders very carefully before shipping to us to know the condition of your parts. -Protect your parts to prevent damage during the shipment.

-Prevent kinks in the hydraulic lines and empty the hydraulic oil.

- Use plenty of space filler in the shipping box to keep the parts from shifting around.

- Wrap the parts with bubble wrap, foam, or any other material that will protect your parts during shipment.

National customer:

We are doing our best to make shipping safe and affordable for you!

The rebuilds of the products that you have shipped to us are generally dispatched within 1-3 days after recievement of the payment, they are shipped by TNT (FedEx) with tracking and drop-off with signature. If you prefer other shipment options, such as, expedited service, insurance, an additional cost will be applied, so please contact us for such options. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees, packing and postage costs included handling for Europe (excluded Norway or Switzerland). Your package will be dispatched at your own risk, but special care is taken to protect your valuable parts.
Boxes are amply sized and your items are well-protected.

International customers:

• We are doing our best to make shipping safe and affordable for you!
• Rebuilds of products you have shipped to us are generally dispatched within 1-3 days after receipt of payment, they are shipped via B-post with tracking and drop-off with signature for shipment.
• Al our repair prices are included 21% VAT.
• We make a proforma invoice without VAT ad by the return on the shipment.
• Please note on international orders you will be responsible for any taxes and/or duties imposed by your country.
• When you receive the package in your country the custom service will certainly charge you import taxes. If you send us the prove of payment from the import taxes (document our bill with the package nr, tracking nr) we will refund you on your bank account or PayPal account the 21% VAT that was included in the repair price without custom import charge and shipment price .
• For the shipment to the USA, as so far there was never charge any import taxes to our customers when we have done the shipping by B-post (usps in the USA).
• For shipment to the USA withTNT (FedEx) they will charge you just a cost to make the import documents.

Your package will be dispatched at your own risk, but special care is taken to protect your valuable parts.
Boxes are amply sized and your items are well-protected.

We accept payment with PayPal but 5,8% fee will be added on total amount.

To prevent PayPal fee, you can do the payment as: send money to friends or family.

We suggest to do a bank transfer once you received the invoice with our bank account info.

Rebuilt hydraulic spoiler mechanism and convertible cylinders: 

Our repair carry a 5-year warranty on oil loose.

If repair fails within the 5-year warranty period, we will repair the spoiler mechanism or convertible cylinders at no charge. Not covered and excluded in warranty, cost of postage, loss, theft, damage during shipping, labor to assembly and disassembly costs from the parts on the car.

Any damage due to tampering, mishandling, or improper installation of the parts will void the warranty.

New electric spoiler system:

 Our new elec-ram spoiler kits carry a 2-year warranty.

Not covered and excluded in warranty: cost of postage, loss, theft, damage during shipping, labor to assembly and disassembly costs from the parts on the car.

Any damage due to tampering, mishandling, or improper installation of the parts will void the warranty.